Returns & Exchanges
At Smel, we want you to be completely satisfied with your beauty experience. If a product isn't the right fit for your skin or style, we offer a seamless 30-day return policy for all eligible items.
Initiate Your Request
Log into your Smel account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Pack with Care
Securely place the products in their original packaging, ensuring all seals and protective boxes are intact to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing